Providing excellent service is our top priority, and we will continue to work in the high standards that you have come to expect from us. We want to be extremely clear that we are taking your safety and that of our staff very seriously, and have implemented many new safety and sanitation initiatives. It is our legal responsibility to abide by the COVID-19 workplace safety standards mandated by the state of Massachusetts, so we ask for your understanding as we incorporate these extensive new practices into every aspect of our operation.
SALON: Our stylists are split into two teams to minimize contact across employees and to reduce congestion. They are working at every other station to maintain a safe 6 feet distance. Team one works Mondays, Wednesdays and Fridays; and team two works Tuesdays, Thursdays and Saturdays. Appointments are arranged accordingly to implement social distancing.
SPA: Only guests receiving services are permitted in the spa area. All spa services are one-on-one. We have a plexiglass partition on our manicure table, and our estheticians are wearing face shields for added protection.
It is mandatory that each member of our staff wear a mask, therefore it is required that you wear a mask to your appointment and during your service. If you are receiving a service that requires your mask be removed, you will wear the mask until your service starts and put the mask back on as soon as it’s complete. Your mask must cover from the bridge of your nose to below your chin, and it must secure behind your ears. We are doing everything we can to protect you, so please be respectful and do the same for us. If you refuse to wear a mask to your appointment, you will not be serviced and will be charged the full price of the scheduled services.
To secure the safety of our staff and guests, all temperatures are taken upon arrival. Temperatures above 100.4 degrees will not be allowed in the salon. You must reschedule your appointment if you are running a fever.
If you are high risk or have an underlying health condition, we ask that you wait to return to the salon. If you are experiencing any of the following symptoms: cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, new loss of taste or smell; or if you have been ill or around someone who has been ill, then you need to wait the required 14 days in order to reschedule your appointment. We reserve the right to refuse service if we suspect you are ill.
All guests are required to sign a waiver to confirm that they understand the possible risks involved by being in our establishment. The waiver is e-mailed to the address we have on file a few days before your scheduled appointment. If you are unable to print, we will have a waiver ready for you to sign upon arrival.
Our cancellation policy remains in effect. 24 hours notice is required in order to change or cancel your appointment. Cancellations with less than 24 hours notice, same day cancellations, or failure to arrive for your appointment will result in a 50% charge of the scheduled services to the credit card on file.
Checkout & Gratuities
To secure your appointment, a credit card number is required at the time of booking. That credit card number is securely stored on file and will be charged at the time of your appointment in order to avoid contact at checkout. We still accept cash as payment, but please make sure you let our customer service team know before they charge your card on file. Gratuities are accepted by cash or Venmo.
We ask that you arrive for your appointment at the time you are scheduled. We are not able to accommodate late arrivals as we are operating under a strict schedule. Please walk in the salon at your appointment time and check-in at the front desk. All guests must sanitize hands on arrival.
Do not bring any extra guests or children with you to your appointment. We are limiting the number of people we have in the salon at one time, so only those being serviced will be allowed in. If your child is scheduled for a service, one parent or guardian is allowed to sit in the waiting area during their appointment.
No Coat Closet, Changing Room, Beverages & Magazines
All non-essential amenities must be removed so we cannot hang jackets and clothing, nor offer water, tea and magazines. Please keep it simple by bringing in only what you need and can fit in your lap.
Touchless Greetings & No Rituals
As much as we love to embrace all of you, we cannot hug or shake hands. Neck and shoulder rituals, as well as hand rituals are suspended until further notice.
For safety and sanitation purposes, our team will shop our retail area for you. For product purchases only, you can place your order over the phone for curbside pickup. You can also purchase products online, as Aveda is continuing to generously share a portion of the sales with us.