Providing excellent service is our top priority, and we will continue to work in the high standards that you have come to expect from us. We want to be extremely clear that we are taking your safety and that of our staff very seriously, and have implemented many new safety and sanitation initiatives. It is our legal responsibility to abide by the new COVID-19 workplace safety standards mandated by the state of Massachusetts, so we ask for your understanding as we incorporate these extensive new practices into every aspect of our operation.
SALON: We are splitting our service providers into shifts to reduce the number of staff members we have at one time. They will be working at every other station to maintain a safe 6 feet distance. Appointments will be arranged differently to implement social distancing.
SPA: All spa services are one-on-one, so only guests receiving those services will be permitted in the spa area. We’ve installed a plexiglass partition on our manicure table, and our estheticians will be wearing a face shield for added protection.
It is mandatory that each member of our staff wear a mask, therefore it is required that you wear a mask to your appointment and during your service. If you are receiving a service that requires your mask be removed, you will wear the mask until your service starts and put the mask back on as soon as it’s complete. Your mask must cover from the bridge of your nose to below your chin and it must secure behind your ears. We are doing everything we can to protect you, so please be respectful and do the same for us. If you refuse to wear a mask to your appointment, you will not be serviced and will be charged the full price of the scheduled services.
To secure the safety of our staff and guests, all temperatures will be taken upon arrival. Temperatures above 100.4 degrees will not be allowed in the salon. You must reschedule your appointment if you are running a fever.
If you are high risk or have an underlying health condition; we ask that you wait to return to the salon. If you are experiencing any of the following symptoms: cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, new loss of taste or smell; or if you have been ill or around someone who has been ill, then you need to wait the required 14 days in order to reschedule your appointment. We reserve the right to refuse service if we suspect you are ill.
All guests are required to sign a waiver before their appointment to confirm that they understand the possible risks involved by being in our establishment.
Our cancellation policy remains in effect. 24 hour notice is required in order to change or cancel your appointment. Cancellations with less than 24 hours notice, same day cancellations, or failure to arrive for your appointment will result in a 50% charge of the scheduled services to the credit card on file.
Contactless Checkout & Gratuities
To avoid unnecessary contact at checkout, we will be charging your credit card number that we securely stored on file at the time of booking. Gratuities will remain as cash, check or Venmo.
We ask that you arrive for your appointment at the time you are scheduled. We will not be able to accommodate late arrivals as we are operating under a strict schedule. Please wait outside the front door and we will notify you to come inside. All guests must enter and sanitize hands on arrival.
SALON: Do not bring any extra guests or children with you to your appointment. We are limiting the number of people we have in the salon at one time, so only those being serviced will be allowed in.
SPA: Only guests receiving spa services will be permitted in the spa area.
Keep it simple by bringing in only what you need and can fit in your lap. No large handbags or other belongings.
No Coat Area & Changing Room
SALON: Arrive in freshly cleaned clothing and something that has a low neckline. We cannot hang clothing nor provide smocks for guests to change into for hair services. All guests will be covered with a clean cape when arriving.
Touchless Greetings & No Rituals
As much as we would love to embrace all of you when we return, we will not be shaking hands or hugging. We also need to suspend neck and shoulder rituals and hand rituals.
No Beverages & Magazines
Non-essential amenities must be removed.
To minimize the spread of contact, our customer service team will be handling all products in our retail area. They will be happy to help you with anything you need. For product purchases only, you can place your order over the phone for curbside pickup. You may also continue purchasing products online – with free, direct shipping to you, as Aveda is continuing to generously share a portion of the sales with us for support.
Blow Dry Services
For the time being, in order to prevent forceful airflow of germs, we will not be offering just a wash and blow dry service. We know how important this luxury service is to you, so please know that this is only temporary. Our haircut service includes a blow dry and you can request a blow dry with your color service. If you prefer to not have your hair blown dry, please let us know at the time of booking.